We are looking for a Customer Excellence – Delay Analysis SME
This role is a unique opportunity for a construction delay analyst or scheduling consultant looking to transition from traditional consulting into the construction technology space. The position is highly collaborative and customer-facing, working across various teams to ensure customer success.
Responsibilities:
- Perform schedule reviews and delay analysis using CPM scheduling principles and analytics.
- Interpret project schedule data and communicate findings to customers.
- Guide customers on best practices for schedule quality and delay analysis methodologies.
- Assist customers in applying delay analysis techniques within the platform.
- Provide product feedback and insights to improve platform capabilities.
- Support the Sales team with technical demonstrations and schedule analytics expertise.
- Collaborate with Customer Success to ensure customer adoption and retention.
- Contribute subject matter expertise to marketing initiatives such as webinars, content, and thought leadership.
Requirements:
- 3–5 years of experience performing construction delay analysis or forensic schedule analysis.
- Strong knowledge of CPM scheduling techniques.
- Experience working for a delay analysis or claims consulting firm.
- Familiarity with multiple delay analysis methodologies.
- Proficiency with Primavera P6 and/or Microsoft Project.
- Bachelor’s degree required (Engineering, Construction Management, or related field preferred).
- Strong communication skills and the ability to present complex schedule information to clients.
- Comfortable in a customer-facing role.
Preferred Skills:
- Experience working in the construction industry.
- Familiarity with SmartPM software.
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